At President Palace, we have a no exchange or refund policy. We do not accept returns or exchanges unless the item you received is defective or was lost during shipping.
Defective Items
If you receive a defective item, please contact us within 30 days of receiving your order. To be eligible for a return due to a defect, the following conditions must be met:
1. **Notification**: You must notify us within 30 days of receiving the defective item.
2. **Proof of Purchase**: Provide your order number and proof of purchase.
3. **Condition**: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
Once we receive your notification and verify the defect, we will provide instructions on how to return the defective item. Upon receipt and inspection of the returned item, we will either:
- Replace the item with a new one, or
- Issue a full refund to your original payment method.
Lost Items
If your item is lost during shipping, please contact us within 30 days of the expected delivery date. We will work with the shipping carrier to resolve the issue. If the item is confirmed lost, we will:
- Replace the item with a new one, or
- Issue a full refund to your original payment method.